The Crossroads Hotel, Westlands

The staff were very welcoming and accommodating. They were so kind to accept an early check-in as well as a late check out. The hotel is close to everything one needs especially during a holiday, from restaurants and shops, to a vibrant neighborhood with nightlife. The water heater and AC worked well during my stay as well as the internet. The hotel has a bar area with a city view. Downstairs the building in which the hotel is, serves buffet meals.

We had a very nice stay. The staff was wonderful and incredibly attentive and nice. They gave us a welcome drink upon arrival and were very helpful with everything we needed. It seemed a little odd that the hotel began on the 5th floor of the building shared with other tenants (just not what we are used to) but we felt very safe and secure. There was a door code to get into the area with the rooms and there was a gate guard at the entrance to the parking area. Food in the restaurant was good and reasonably priced although the service of food (not the bartender/waiter) was very slow. The room and bed was very comfortable and clean. There was even a mini fridge. The location seemed safe and nice. We did walk to some things nearby but didn’t stay here long enough to get a true feel for the area. We would stay here again if ever back in this area. While we did not have a chance to take advantage of it, they even had a spa! With very reasonably priced services. Also, my husband forgot his AirPods in the room when we left and they were nice enough to hold them at reception for us until we got back from our 6 day safari.

I liked the location, the spacious rooms, the security measures when getting to your room, (there's a security door with codes) and the water pressure.

Very good, super service and outstanding restaurant downstairs! Very safe!

The staff was excellent, very kind and helpful. They provided us with everything we needed. We left our suitcases at the hotel while we were on safari, bought us train tickets, gave us directions and recommendations. They were always available when we called them on the phone with questions. Perfect service and comfort. The sheets are extremely comfortable and soft. Everything was great.